COMCAST CABLE IS CRAP!
What ever happened to that old thing known as customer service? I have been with Comcast Cable for over 3 years now, and its been complete hell. The service is shitty, the customer service is crap. I have begged for them to have a supervisor call me back, and still nothing! I would love to hear some of your problems with this shithole company… or if you have any suggestions as to whom I should switch to? Such as Dish Network, ATT, Uverse, or WOW!
Here is the Comcast Corporate Office Number if you want to Vent 215-665-1700
here is also all the great stuff Comcast is known for;
Reputation for poor customer satisfaction
There have been many reported incidents with individual customers describing less than satisfying interactions with Comcast’s customer services. These include situations with technicians falling asleep on the job,[33] customers having to spend hours on the phone to fix simple problems, and sending a bill addressed to “Bitch Dog” to a customer who had recently complained about her service.[34] On October 15, 2007, a 75-year old Comcast customer named Mona Shaw entered her local Comcast offices with a hammer and destroyed some office equipment before being arrested and fined for damages. Mrs. Shaw was angry and frustrated due to a previous encounter with Comcast customer service in which she and her husband wanted to speak with the manager and were forced to wait outside the offices for two hours before being informed that the manager had already gone home.[35][36] Comcast’s customer service quality has prompted several individuals to create blogs and websites dedicated to informing the public of Comcast’s service, including one run by media columnist Bob Garfield.[37]
In 2004 and 2007, the American Customer Satisfaction Index survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service.[38] Comcast’s Customer Service Rating by the ACSI surveys indicate that the company’s customer service has not improved since the surveys began in 2001. Analysis of the surveys states that “Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%.” The ACSI analysis also addresses this contradiction, stating that “Such pricing power usually comes with some level of monopoly protection and most cable companies have little competition at the local level. This also means that a cable company can do well financially even though its customers are not particularly satisfied.”[39][40]
Within the Cable Television needs assessment report for the city of Fort Collins, CO February 10, 2004[41] which was required for Comcast’s franchise renewal the city’s independent consultant found: “Approximately 62% of the respondents, though, were very dissatisfied (along with another 25% who were dissatisfied) with the cost of cable television service.” “A majority of the respondents were satisfied with the friendliness and courtesy of customer service personnel. Overall, approximately 43% of the respondents rated the cable company’s performance as fair, 30% regarded it as poor and another 30% rated the cable company’s performance as good.”
On October 1, 2008, J.D. Power and Associates published its annual customer satisfaction survery for the nation’s top 10 largest cable and satellite television providers. Comcast scored in the bottom 5 for each region of the United States, including 10th in the East Region. [42]
Tags: COMCAST SUCKS
January 19th, 2009 at 11:52 am
I apologize for all your troubles. We are working really hard to provide better service to our customers. I would like to learn more about your experience. Will you please provide more details?
Thank you in advance.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com